Privacy Policy

Effective Date:  January 14, 2026

At Mistoriya (accessible from https://mistoriya.com), one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Mistoriya and how we use it.

1. Information We Collect

If you create an account or make a purchase, we may collect the following personal information:

• Contact Information: Name, email address, phone number, and physical shipping address.

• Payment Information: While we do not store full credit card numbers (these are handled by our secure payment processors), we collect billing details to process transactions.

• Account Details: Username and password.

• Communication: Information you provide when contacting us for support or via WhatsApp.

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Process and deliver your orders (chocolates, showpieces, etc.).

• Communicate with you regarding your order status or customer support.

• Send you newsletters or promotional offers (if you have opted in).

• Improve, personalize, and expand our website.

• Prevent fraudulent transactions.

3. Log Files

Mistoriya follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, and referring/exit pages. These are not linked to any information that is personally identifiable.

4. Cookies and Web Beacons

Like any other website, Mistoriya uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

5. Third-Party Privacy Policies

Mistoriya’s Privacy Policy does not apply to other advertisers or websites. We advise you to consult the respective Privacy Policies of these third-party servers (such as payment gateways like Razorpay or shipping partners) for more detailed information.

6. Security of Your Data

We value your trust in providing us with your Personal Information. We use industry-standard security measures to protect your data. However, remember that no method of transmission over the internet or method of electronic storage is 100% secure.

7. Children’s Information

Mistoriya does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best to promptly remove such information.

8. Your Data Protection Rights

You have the right to:

• Request access to the personal data we hold about you.

• Request that we correct any information you believe is inaccurate.

• Request that we erase your personal data, under certain conditions.

9. Contact Us

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us:

• Address: Bargachia, Howrah, West Bengal, 711404

• Email: contact@mistoriya.com

• Phone/WhatsApp: +91 9382127103