Return & Cancellation

Thank you for shopping at Mistoriya. We value your satisfaction and aim to provide a seamless shopping experience. Please read our policy below regarding cancellations, returns, and refunds.

1. Cancellation Policy

• Before Shipment: You may cancel your order within [ 12-24 hours] of placing it, provided it has not yet been dispatched or entered the production phase (for customized items). To cancel, please contact us at [contact@mistoriya.com] or [9382127103].

• After Shipment: Once an order has been shipped, it cannot be cancelled. You may, however, follow our return process once the item is delivered (subject to the return eligibility below).

• Customized/Personalized Products: Orders for personalized or custom-made items cannot be cancelled once production has started.

2. Return & Exchange Policy

We accept returns and exchanges within [ 7 days] of delivery under the following conditions:

• Damaged or Defective Items: If you receive a product that is damaged during transit or has a manufacturing defect, please notify us within [48 hours] of delivery with photos of the damaged product and packaging.

• Incorrect Items: If you receive a product different from what you ordered, we will arrange for a replacement at no additional cost.

• General Returns: For non-defective items, the product must be unused, in its original packaging, and with all tags/labels intact.

• Non-Returnable Items:

  • Personalized or customized gifts (unless they arrive damaged).

  • Perishable items ( chocolates, flowers).

  • Items on “Final Sale” or clearance.

3. Refund Process

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved Refunds: If approved, the refund will be processed to your original method of payment (UPI, Credit/Debit Card, etc.) within [ 5-7] working days.

• Shipping Costs: Original shipping charges are non-refundable. If you are returning a product for reasons other than damage, you may be responsible for the return shipping costs.

4. How to Initiate a Return

To start a return or exchange:

1. Email us at [contact@mistoriya.com] with your Order ID and the reason for return.

2. Our team will review your request and provide instructions on where to ship the item or arrange for a pickup (if applicable).

5. Contact Information

For any questions regarding your order, please reach out to us:

• Website: mistoriya.com

• Email:contact@mistoriya.com

• Phone: 9382127103

• Address:Bargachia, Howrah, West Bengal, 711404