Shipping & Delivery

Last updated: 14-01-2026

Thank you for shopping at Mistoriya. We are committed to delivering your order accurately, in good condition, and always on time. Below are the terms and conditions that constitute our Shipping & Delivery Policy.

1. Shipping Destinations

We currently ship to addresses within [India / specific countries].

• Domestic Shipping: We cover most pin codes across India. If we are unable to ship to your specific location, we will notify you immediately.

• International Shipping: [We currently do not ship internationally / For international orders, please contact us at contact@mistoriya.com for a custom quote].

2. Shipping Costs

• Standard Shipping: Flat rate of [₹99] on all orders.

• Free Shipping: We offer free standard shipping on orders over [ ₹999].

• Shipping charges for your order will be calculated and displayed at checkout.

3. Processing & Delivery Timelines

• Processing Time: All orders are processed within [1–3] business days. Orders are not shipped or delivered on weekends or public holidays.

• Estimated Delivery Time: Once processed, your order should arrive within [5–7] business days depending on your location.

• Delays: During high-volume periods (festivals, sales), shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or phone.

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

5. Delivery Partners

We partner with reputed courier services such as [ShipRocket] to ensure your products reach you safely and quickly.

6. Damaged or Lost Packages

Mistoriya is not liable for any products damaged or lost during shipping if the fault lies with the carrier. However, we value our customers and will assist you in filing a claim.

• If you receive your order damaged, please save all packaging materials and damaged goods.

• Take photos of the damage and contact our support team at [contact@mistoriya.com] within [48 hours] of delivery.

7. Incorrect Shipping Addresses

Please ensure that the shipping address provided is correct. We are not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for the additional shipping fees to resend the package.

8. Returns & Cancellation

For information on returns, please refer to our [Return and  cancellation Policy] found here: 

9. Contact Us

If you have any questions about our shipping practices, please contact us:

• Email: [contact@mistoriya.com]

• Phone: 9382127103

• Contact Form: [mistoriya.com/contact]